Terms and Conditions of Use
1. Introduction
Welcome to our website. If you continue to browse and use this website you are accepting, and agreeing to comply with, the following terms and conditions of use (Terms of Use). If you disagree with any part of these Terms of Use, please do not use any section of our website or the customer self-service portal.
These Terms of Use along with our Privacy Notice govern GRIDSERVE’s relationship with you in relation to this website and to your use of the GRIDSERVE customer self-service portal. It is important that you read these Terms of Use and our Privacy Notice so that you are fully aware of the limits of, and restrictions on, the information contained in the website, the data we collect when you use this website, how and why we use any personal data we collect, and the rights you have relating to that personal data.
In these Terms of Use whenever we use the word ‘website’ we are referring to the website whose domain name is gridserve.com and the GRIDSERVE customer self-service portal.
2. Who we are
The term ‘GRIDSERVE’, ‘our’, ‘us’ or ‘we’ refers to the GRIDSERVE group of companies which includes the owner of this website, GRIDSERVE UK OMM Limited, a company incorporated and registered in England and Wales with company number 11057010 whose registered office is at Units 9 & 10 Westerngate, Hillmead Enterprise Park, Swindon, SN5 5WN. The term ‘you’, or ‘your’ refers to the user or viewer of our website.
If you have any questions about these Terms of Use you can contact us at the above address, by telephone on +44 800 240 4242, or by email to legal@gridserve.com
3. Our website and the Terms of Use
Our website is intended to provide information about our products and services to UK-based individuals who are drivers of electric vehicles and to provide general information about our mission to #deliver sustainable energy and move the needle on climate change. Our site is directed to people residing in the United Kingdom and we do not represent that content available on or through our site is appropriate for use or available in other locations.
The use of this website is subject to the following Terms of Use:
a. The website is not designed for, and should not be used by, persons under 18 years of age.
b. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
c. The website uses cookies, details of the cookies we use, the purpose(s) for which they are used, how long the data collected is retained, and how to refuse them can be found in our Cookie Policy.
d. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
e. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
f. This website contains material which is owned by, or licensed to, us. This material includes, but is not limited to, the design, layout, look, appearance, images and graphics. Reproduction is prohibited other than in accordance with the following restrictions:
i. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
ii. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
iii. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).
iv. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
g. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site.
This includes using (or permitting, authorising or attempting the use of):
i. Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
ii. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
iii. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.
h. Unauthorised use, or use which breaches the above restrictions, of this website, or its content, may give rise to a claim for damages and/or be a criminal offence.
i. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
j. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
4. Terms of Use specific to the Customer Self-Service Portal
As with the rest of our website use of the Customer Self-Service Portal is restricted to persons aged 18 years or older.
The personal data you provide through your use of the self-service portal will be used to answer your query or resolve your issue. It will be retained for a period of up to three years after the date of your last interaction with us, after which time it will be deleted. For full details of how your personal data will be processed, and your rights relating to it please see our Privacy Notice
5. Changes we may make to these Terms of Use
We may amend these terms and conditions of use from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. You may wish to save a copy of these terms for future reference.
6. You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if we reasonably believe that it has been compromised, or, if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms of Use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at privacy@gridserve.com
7. Rules about linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site other than that set out above, please contact legal@gridserve.com.
8. General
These Terms of Use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.
Last updated July 2022