PLEASE READ THESE MOBILE APP TERMS CAREFULLY
BY ACCESSING THE MOBILE APP YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS DO NOT USE THE MOBILE APP.
1. Who we are and what this agreement does
The term ‘GRIDSERVE’, ‘our’, ‘us’ or ‘we’ refers to the GRIDSERVE group of companies which includes the owner of this app, GRIDSERVE UK OMM Limited, a company incorporated and registered in England and Wales with company number 11057010 whose registered office is at Units 9 & 10 Westerngate, Hillmead Enterprise Park, Swindon, SN5 5WN. The term ‘you’, or ‘your’ refers to the user of our App.
If you have any questions about these Terms of Use you can contact us at the above address, by telephone on +44 333 1234 333, or by email to legalteam@gridserve.com.
We license you to use:
GRIDSERVE mobile application software (the App) and any updates or supplements to it.
As permitted in these terms.
Please note that by using the App to charge your vehicle you agree to use the chargers in accordance with the GRIDSERVE Charging T&Cs. Please also note that the meaning of certain words and phrases used in these Terms of Use is defined in the GRIDSERVE Charging T&Cs.
2. Your privacy
These Terms along with our Privacy Notice govern GRIDSERVE’s relationship with you in relation to the App. It is important that you read these Terms and our Privacy Notice so that you are fully aware of the limits of, and restrictions on, the information contained in the App, the data we collect when you use the App, how and why we use any personal data we collect, and the rights you have relating to that personal data.
3. iOS and Android terms also apply
The ways in which you can use the App may also be controlled by the iOS App Store and Google Play Store rules and policies.
Operating system requirements
This app requires, as a minimum, either an Android device with Android 9 (or higher) operating system or an Apple device with iOS 16 (or higher).
4. Support for the App and how to tell us about problems
Support.
If you want to learn more about the App or have any problems using any of the features, please take a look at our support resources at https://www.gridserve.com/support/.
Contacting us (including with complaints).
If you think the App is faulty or misdescribed or wish to contact us for any other reason, please email our customer service team at support@gridserve.com or call us on +44 333 1234 333.
How we will communicate with you.
If we have to contact you we will do so by email using the contact details you have provided to us.
5. How you may use the App
In return for your agreeing to comply with these terms you may:
- download or stream a copy of the App onto any compatible Apple or Android device and view, use and display the App on such devices for your personal purposes only.
provided you comply with the iOS and Android terms at clause 3, make up to one copy of the App for back-up purposes; and
- receive and use any free supplementary software code or update of the App incorporating “patches” and corrections of errors as we may provide to you.
6. Changes to these terms
We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce, any amendments made to these Conditions will be effective once posted on the GRIDSERVE website. We will endeavour to give you notice of any significant change but each time, before using the App, you should read these Terms and Conditions, if you continue to use the App you will be deemed to have accepted them. If you do not accept them do not continue to use the App.
7. Updates to the App
From time to time we may automatically update the App to improve performance, enhance functionality, reflect changes to the operating system or address security issues (Updates). Alternatively, we may ask you to update the App for these reasons.
Updates may modify or delete certain features and/or functionalities of the App. You agree that GRIDSERVE has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the App to you. You further agree that all Updates will be (i) deemed to constitute an integral part of the App, and (ii) subject to these terms and conditions.
8. Your use of the App
If you choose a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user account at any time if we reasonably believe that it has been compromised, or, if in our reasonable opinion, you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at privacy@gridserve.com.
You may not transfer the App to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.
If you download or stream the App onto any phone or other device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.
If the mobile device on which the App is installed is lost or stolen you must contact GRIDSERVE by email at support@gridserve.com as soon as possible. You will be responsible for any purchases made using the App until we receive notification of the loss or theft.
We are not responsible for other websites you link to
The App may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked or approved their content or privacy policies (if any).
You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.
9. Licence restrictions
You agree that you will:
- not rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person without prior written consent from us;
- not copy the App, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
- not translate, merge, adapt, vary, alter or modify, the whole or any part of the App nor permit the App or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the App on devices as permitted in these terms;
- not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App, nor attempt to do any such things,
- comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App.
10. Payment Services and Reserved Payment
You agree to pay a fee (Charging Fee) when you charge your electric vehicle (EV) at a GRIDSERVE charging point (Charging Point). The terms of the card payment service shall apply to payments converted from another currency as determined by the payment card provider. If you stay connected to a Charging Point after your EV has been recharged to 100% capacity (as indicated on the Charging Point) a fee (as stated on the App) may be charged to your account for every minute of time after the 100% capacity is reached, rounded up to the nearest minute (Overstay Fee). Any such Overstay Fee will be made clear to users of that Charging Point.
At some of our Charging Locations we may pre-authorise a Reserved Payment (as defined in the EV Charging T&Cs) of up to Thirty Pounds (£30) for payment of the Charging Fee via the App. In the event the Reserved Payment exceeds the Charging Session Cost the balance shall be returned to the Customer’s bank account immediately after use of the Services and in any event within three (3) working days of completion of the use of the Services. Whilst we will initiate the return of the balance in accordance with this clause, please note that the time taken for funds to be credited to your bank account will depend on your bank’s policies and processing times. For the avoidance of doubt, GRIDSERVE will not be responsible for any delays or issues related to the time it takes for your bank to return the balance to your bank account.
All fees will be inclusive of VAT charged at the rate applicable at the date of the Charging Session.
GRIDSERVE reserves the right to report any potentially fraudulent payment activity to the police, Action for Fraud, or other law enforcement organisation as appropriate.
By providing payment card details you undertake that the card is yours or you have the owner’s consent to use it.
We use payment services provided by Stripe, to ensure the cyber security applied to your payment information complies with best practices. The minimum card transaction is 30p (Minimum Transaction Amount) and this minimum shall apply even if the value of your charging activity is less than the Minimum Transaction Amount.
Your Account allows you to pay the Charging Fee and Overstay Fee through a credit account. No refund will be given in relation to the Charging Fee except where a malfunction or other error results in you being charged incorrectly and such error is validated by GRIDSERVE.
The publicly advertised Charging Point power rating in kilowatt is an indication of the maximum power that the Charging Point can deliver to the customer’s vehicle. GRIDSERVE does not guarantee the level of power delivered at a Charging Point as this is influenced by external factors and therefore has no bearing on the cost of the charging transaction delivered to the Customer.
11. Acceptable use restrictions
You must:
- not use the App in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App or any operating system;
- not infringe our intellectual property rights or those of any third party in relation to your use of the App, including by the submission of any material (to the extent that such use is not licensed by these terms);
- not transmit any material that is defamatory, offensive, or otherwise objectionable in relation to your use of the App;
- not use the App in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users;
- not use the App in a way that could damage or negatively affect our reputation; and
- not collect or harvest any information or data from or our systems or attempt to decipher any transmissions to or from the servers.
12. Intellectual property rights
All intellectual property rights in the App throughout the world belong to us and/or our licensors, and the rights in the App are licensed (not sold) to you. You have no intellectual property rights in, or to, the App other than the right to use them in accordance with these terms.
13. Location Data
We make use of location data sent from your device(s) to enable you to locate the nearest Charging Point and to enable us to identify you when you use a Charging Point. If you use these services, you consent to the transmission, collection, retention, maintenance, processing and use of your location data and queries by us, our affiliates and/or licensees, to provide and improve location-based and road traffic-based products and services. We do not retain location data for longer than is necessary to perform these services.
You can turn off this functionality at any time by turning off the location services settings for the App on the device. If you do, the functionality of the App will be restricted.
14. Our liability
Our liability is excluded to the maximum extent allowed under the laws of England and Wales.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors or for fraud or fraudulent misrepresentation.
We are not liable for business losses. The App is for domestic and private use. If you use the Platform for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We are not liable for any indirect loss. In no event shall GRIDSERVE or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of data or other information, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the App, third-party software and/or third-party hardware used with the App, or otherwise in connection with any provision of this contract), even if GRIDSERVE or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
We are not responsible for events outside our control. If our provision of support for the App is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.
We are not responsible for loss of data. It is your responsibility to back up your data on a regular basis.
We are not responsible for any loss or damage that was not foreseeable or any loss or damage not caused by our breach or negligence.
15. Indemnification
You agree to indemnify and hold GRIDSERVE and its affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable legal and other professional fees, due to or arising out of your: (a) use of the App; (b) violation of these terms and conditions or any law or regulation; or (c) violation of any right of a third party.
16. Limitations to the App
The App does not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App. GRIDSERVE gives no guarantees, whether express or implied, that such information is accurate, complete, or up to date.
We make no representation or warranty of any kind, express or implied:
- as to the operation or availability of the App, or the information, content, and materials or products included thereon;
- that the App will be uninterrupted or error-free;
- as to the accuracy, reliability, or currency of any information or content provided through the App; or
- that the App, its servers, the content, or e-mails sent from or on behalf of GRIDSERVE are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
The App has not been developed to meet your individual requirements. Please check that the facilities and functions of the App meet your requirements.
Please back-up content and data used with the App.
We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App.
We are not responsible for events outside our control.
If our performance under these Terms is delayed by an event outside our control we will inform you as soon as reasonably practicable and will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
17. We may end your rights to use the App if you break these terms
We may end your rights to use the App at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right, we will give you a reasonable opportunity to do so.
If we end your rights to use the App:
- You must stop all activities authorised by these terms, including your use of the App.
- You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
18. General
These Terms, their subject matter and their formation, and any disputes arising out of or in connection with the App, are governed by English law. You and us both agree that the courts of England and Wales will have exclusive jurisdiction.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.
Last updated February 2025