Some Electric Forecourts® feature a Little Fresh store powered by Amazon’s Just Walk Out (JWO) technology. This allows customers to enter by tapping a contactless card or smart device, pick up what they need, and exit without queuing or using a checkout. 

The system uses sensors and cameras to track selected items and automatically charges the payment method used to enter. No biometric data is collected. A £10 pre-authorisation is applied at the gate. If there’s an issue at entry or with payment, support is available from the onsite staff.

• How do I enter the store? 
  Tap a contactless card or smart device at the entry gate. Only one tap is needed per group.
• Is there a charge to enter? 
  A £10 pre-authorisation is applied to validate the payment method. This is not a charge.
• What if I don’t have £10 in my account? 
  The gate won’t open. The customer should be directed to onsite staff for support.
• How do I get a receipt? 
  Customers can scan the QR code at the exit or sign up in-store to receive a receipt by email.
• What if a customer is charged the wrong amount?
  • While still on site: onsite staff can process a refund using handheld tech
  • After leaving: the customer should submit a request via our support form {LINK TO ZENDESK FORM)
• Is the store accessible? 
  Yes, entry gates accommodate wheelchairs, scooters, and pushchairs.
• What if a customer needs help reaching shelves? 
  They can ask onsite staff before entering, request help while in the store, or ring the bell at the alcohol cabinet inside.